Terms & Conditions
Last Updated: December 22, 2025
The following Terms & Conditions govern how clients (“you”, “your”) can use the website https://diligencedigitalindia.com/ and the services provided by Diligence Digital (“we”, “our”, “us”). By accessing or using our website, you agree to follow these terms and conditions.
1. Services
Diligence Digital provides services including the following, but not limited to:
- Website design and development
- Web and mobile application development
- E-commerce development
- Digital marketing services (SEO, social media marketing, PPC, email marketing)
- UI/UX design
- Landing page design
- Social media creatives design
- Video production services
- Maintenance and support services
A separate proposal will outline the scope, timelines, deliverables, and pricing for an individual project.
User’s Obligation
By using our services, you agree that –
- You are 18 years or above
- You have the required authority to enter into binding agreements
- You will not use this website for any unlawful or prohibited purposes
- You will not interfere with the website’s security
- All pieces of information you provide are accurate and complete
Client Responsibilities towards Our Services
You agree to:
- Provide accurate and complete project requirements
- Share necessary content, credentials, approvals, and feedback on time
- Review deliverables promptly and provide us with in-depth feedback
- Ensure that you have the rights to all materials provided, including text, images, logos, and other data
Please note that any delay on client’s end may affect the project timelines and its expenses.
2. Payments & Fees
- All fees are quoted in [INR/USD] unless stated otherwise
- Payments must be made according to the terms agreed upon before the start of the project
- Late payments may result in project suspension or additional charges
- Fees paid are non-refundable unless otherwise stated in writing
- Clients will have to pay taxes, including GST or other applicable international taxes
3. Intellectual Property Rights
Client Materials
All intellectual property provided by the client remains the property of the client.
Agency Work
Upon full payment, ownership of final deliverables is transferred to the client unless otherwise agreed.
Diligence Digital retains the right to:
- Use the completed projects for portfolio, marketing, and promotional purposes
- Retain pre-existing tools, frameworks, templates, and code libraries
4. Revisions & Change Requests
- The number of revisions is limited as mentioned in the project scope
- Additional revisions or changes may cause extra charges
- Any additional change requests must be approved in writing
5. Confidentiality
Both parties agree to maintain the confidentiality of all non-public, proprietary, or sensitive information exchanged during the engagement.
6. Third-Party Services
We may use third-party tools and platforms for hosting, plugins, APIs, ad platforms, and payment gateways.
We are not responsible for:
- Downtime or failures caused by third-party services
- Any form of policy changes or updates by third-party platforms, like Google, Meta, and hosting providers
7. Marketing & Performance Disclaimer
Digital marketing results depend on various factors, which are mostly beyond our control.
Hence, we do not guarantee:
- Search engine rankings
- Website traffic
- Lead volume
- Sales or revenue growth
- Ad platform approvals
8. Limitation of Liability
We are not liable for direct, indirect, or incidental damages resulting from the use or inability to use our website or services. Our total liability shall not exceed the amount paid by the client for the specific service we provided.
9. Termination
Either party may terminate services:
- By providing written notice
- For breach of these Terms
Upon termination:
- Outstanding payments become immediately due
- Work completed up to termination will be billed
- No refunds will be issued for the completed work
10. Force Majeure
We are not liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, government actions, internet failures, or pandemics.
11. Governing Law & Jurisdiction
These terms shall be governed by and interpreted in accordance with the laws of West Bengal, India.
12. Modifications to Terms
We may update or modify these Terms at any time. Continued use of our website or services implies that you accept the revised Terms.
13. Contact Information
For questions regarding these Terms & Conditions, contact:
Diligence Digital
